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Refund Policy

Last updated - 2026

Reviewed by: Sutorrong Legal Team

Draft template — please replace with your final policy text before launch.

Eligibility

Unused items in original condition can be returned within 7 days of delivery.

Refund Method

Approved refunds go back to your original payment method, or as store credit for Cash on Delivery orders.

Refund Timeline

Refunds are processed within 7 working days after we receive and inspect the item.

Non-Refundable

Delivery charges are non-refundable unless the item arrived damaged or wrong.